Changes To The Way We Do Communications & Business Support Services
Thank you for choosing The Creaticians as your preferred supplier of communications and business support services.
We are proud to say that in the seven years that we have been operating this business, we have only ever had one price increase. That was way back in the first year of business.
We have always sought to provide a service that was accessible for all people at all levels of business. Consequently, many of our customers have benefited from our generosity and our expertise.
However, with the constantly changing financial landscape and the vast difference in our level of skill now as compared to when we first started out, the business model we have been operating is no longer sustainable nor reflective of the service we are offering. It has now become necessary for us to change our pricing structure and the way in which we book our appointments with clients. We are making these changes so that we can all flourish and have a stronger and more rewarding partnership.
Please read the following changes to the way we do business carefully. These changes come into effect as of 8 January 2018.
These changes are to help to increase our efficiency, to improve your experience as a customer and enable us to serve more customers more effectively.
We are now using Acuity Scheduling for booking appointments. The benefits of using this scheduler are that it enables you, the customer, to manage your appointments at your convenience. The scheduler is accessible 24/7, can be accessed via our FACEBOOK BUSINESS PAGE, syncs with yours and our calendar and prevents double bookings.
A win:win for us and for you!
The main changes to the way we do things are:
1. All appointments for services will need to be booked through our online scheduler and paid in advance
When you book an appointment, you will be required to make a payment for the duration of time you are booking.
For example, if you want us to develop a website and need to meet with us to discuss the intimate details of what is required, you will need to book a website and technology consultation of 90 minutes. If you want us to work on your branding, you book a branding essence development session of 60 minutes duration and so on. If you need more time, you simply make a second booking and/or third and so on. To find out what services we are offering and their current prices, click here.
2. A project plan is to be negotiated at the start of any new projects
We recognise that clients sometimes need extra motivation to complete their tasks in relation to their creative project, just as we need to keep ourselves motivated to complete projects on time. A project plan will be created in Asana.com after the initial appointment with clear timeframes for completing tasks and together we need to honour the timeframes. You can expect that if a timeframe lapses, you will receive a reminder notice. Significant delays will require a renegotiation of the plan, as delays impact on other projects.
Our commitment to our customers is to deliver a higher level of customer service and a more focused approach to completing projects within timeframes. This will require the cooperation of our customers and we thank you in advance.
If you feel that you are the type of customer that needs a little more ‘hands-on’ support to meet timeframes, please let us know so we can support you in a way that is respectful to your needs. Equally, if you would prefer us to just leave you to it, let us know.
And if you would like to enjoy a 10% discount off your next appointment (single or package), simply refer a friend to our service and tell them to let us know you sent them. I would like to reward you for your loyalty.
We look forward to helping you achieve your vision for your business.