Welcome to The Creaticians Design Process
Firstly, thank you for choosing The Creaticians to help you with your project. We will give our best efforts to achieving your project within the timeframe and to the standard required.
Fill in our request for Scoping Questionnaire form by clicking on this link.
You will then receive a Website Design Project Scoping Questionnaire via email. Please complete the questionnaire and make sure you click the green update button. Our system will notify us of your responses and this form acts as our Customer Details form that we add to your business file. This will help us to understand how best we can help you and to give you the most accurate as possible estimate for your project. All information supplied is considered confidential and stored with your privacy needs in mind.
If you have any problems completing the questionnaire or find that it is a reason for procrastination, please phone us on 0402 040 008 and we will take your details over the phone. We are here to serve you and don’t want technical things to be a barrier.
Once we have received your completed scoping form and agree to take on your project, we will send you an estimate with multiple options for your selection.
The package will include a contract for services. Please select the services you would like us to supply to you, sign off on the contract, accept the estimate and we will send you an invoice for a 50% non-refundable deposit. Why is this non-refundable? Because from the moment that you sign off on the project we will start work and incur expenses for your project. We will also turn away other clients if there is a conflict due to availability. This safe guards our investment in your project.
Please pay the non-refundable 50% deposit direct into our account and forward us a copy of the receipt. Details of our account are on the invoice. Until we receive payment, there is no formal agreement for us to being work on your project.
We use an online program called Asana.com to manage the communication aspect of the Web, Design or Publishing projects and our Executive VA Service. It is a free online tool and there is a downloadable app for iphone and also android. You will need to sign up with Asana (I recommend signing up with your Google account to make the process easy) and then create a project and invite our CEO to the project. The email address we use for Asana is email@example.com. If you have any issues or need guidance through how to interact with the Asana platform, please call us on 0402 040 008 and we can talk you through the process. Clients with limited technology skills have found this platform easy to use and very helpful in feeling in control of their own business.
To sign up for Asana.com:
1. Sign into your google account (if you don’t have one, we would recommend starting one)
2. Once you are signed in, go to Asana.com and sign up using your google account (just click on the blue button at top)
3. Fill in the profile by adding the business name, your details and a photo.
4. When it asks you if you would like to add team members, add firstname.lastname@example.org.
5. If you are tech savvy or up for a bit of experiential learning, have a go at creating a project and then creating some tasks under the project. Make sure you share the project with Hayley by clicking on the circles on the top right hand side and adding Hayley.
Asana.com then becomes the main space for our communications together. It has a tab ‘team conversations’ where you can ask questions or make comments, just like on a Facebook wall. Simply give the conversation a title (subject) and then add your questions or comments. We see this on our account once we are added to the project and it also notifies us by email. If you get too many emails from Asana.com, let me know and I will help you turn off email notifications.
Let us know when you have this set up and are ready to go.
It is a brilliant tool for getting clear about what tasks need to be completed to get the project completed and they can be time-framed so you can keep on top of expectations.
We look forward to an effective and satisfying working relationship with you.